FW&D recently finished a bathroom remodel project with Arlington resident Rick Kelly. This was not our first job with the retired Marine Corp General; back in September we replaced all the windows in one of Mr. Kelly’s rental units. When he was looking at Arlington window and remodeling companies, his first concern was “that the window replacement be done in a top quality manner”, which, of course, is always our concern too! We install superior class products that qualify for the federal and Virginia tax-credit.
But Mr. Kelly ended up not basing his decision solely on product quality. While he had received another estimate, he “chose FW&D based on the personal engagement of the owner.”
This is where our main focus lies. We want to not only give our clients in Northern Virginal beautiful, quality products and craftsmanship, but to also guarantee that the whole experience is as pleasant and personable as possible. Our hands-on approach gives homeowners comfort and confidence, which we think is necessary throughout the life of a remodel project.
So for his recent bathroom remodel, Mr. Kelly did not get a second estimate. He knew about our work and he knew our personnel. We were excited to work on his project and finished on budget and ahead of schedule. Mr. Kelly was pleased that his tenants were able to move in about a week before originally planned.
Remodeling projects are inevitably going to disrupt the lives of the homeowners a bit…there will be crews coming in, probably some demolition, and a space of your home that is temporarily out of use. But it shouldn’t be a situation where you feel helpless or out-of-the-loop. You can and should feel comfortable going to your contractor with your questions and concerns. We try to open that line of communication – check in with you before you have to come to us. It’s your home – we’re just there to make it more beautiful.
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